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TEAM-THINK RESPONSES: balance, client loyalty, terminating clients, supplier relationships

Thursday, July 03, 2014

In May, our Networking@Noon event featured a Team-Think activity, inviting our attendees to collaborate with their table-mates to think of new and innovative solutions to everyday business questions. Below are some of the responses that our members came up with that day.

Question:  For many of us, the line between our personal and professional lives is becoming increasing blurred. What can you do to find a balance between the two?

Response:

  • Use calendar & schedule personal time/appointments and keep that time.
  • Separate your work space from leisure space.
  • Keep business & personal emails separate.
  • Choose your day off & stay away from the computer.  Don’t check emails on day off or before bed.
  • Layout specific times with your company that you are unavailable.
  • Train someone who can take over & at least fill in the minimums for you, so you can get away if needed.

Question:  Apparently it costs three times more money to acquire a new customer than it does to retain an old one. What can you do to keep your clients loyal?

Response:

  • Follow up on the service provided, emails, and services.
  • Appreciation marketing- Thank you cards/emails-personal.  Confirms loyalty.
  • Offer discounts for repeat customers or referral discounts.  Tell your friends.
  • Consistent contact – call/email every few months to let them know of specials.
  • Remember their special events, birthdays, etc with a card and keep it personal.
  • Put a reminder in your calendar.

Question:  Terminating an employee is always difficult, but what happens when you have to end your relationship with one of your clients? Is there any way to handle it without ruffling too many feathers?

Response

  • Find the mutual benefits for both parties.
  • Sometimes people need to have their feathers ruffled.
  • “I don’t think I can give you what you need.  Can I help you find someone else?”
  • Recognize it's not personal; take the emotion out of it when you let them go.

Question:  Relationships with your suppliers are as important, if not more so, than those with your clients. How do you choose the companies that provide your business with the services it needs to succeed?

Response

  • Referral from satisfied clients.
  • Warranty.
  • Supplier that provides best products.
  • User friendly products.
  • Proven reputation.
  • Accessibility / customer service, promptness and stability.
  • Professionalism rating.
  • Innovation - react to changing environment.

Interested in participating in activities like this?

Consider attending a Networking@Noon event in the coming months - the food is delicious, the atmosphere is cozy, and the networking will help build strong business relationships. Please click here for more details.




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