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Provide Your Feedback on Accessibility Laws and Standards

Friday, March 04, 2011

As part of the ongoing roll-out of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario government is seeking public comments on the final draft of the Integrated Accessibility Regulation. This is the last opportunity for businesses to provide feedback before the government finalizes the regulation.

The government has also proposed a change to the Customer Service Standard, which would align the standard with the compliance requirements of the proposed Integrated Accessibility Regulation. Businesses are asked to comment on the proposed amendment.

On May 31, 2010, the Ontario government announced that it would integrate three of the core standards of the AODA into one streamlined regulation, and developed the "Integrated Accessibility Regulation." The three standards covered by this regulation are: employment; information and communications; and transportation.

The proposed Integrated Accessibility Regulation would enforce the new standards through enacting:

  • timelines for compliance
  • a framework of monetary penalties for non-compliance
  • designation of the License Appeal Tribunal as the official tribunal for appeals relating to AODA

All members are encouraged to provide their comments on the final draft of the Integrated Accessibility Regulation and the proposed change to the customer service standard no later than March 18, 2011. For more information on how to provide feedback, please click here.


The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) provides for the development, implementation and enforcement of accessibility standards in five priority areas: customer service, information and communications, employment, transportation and the built environment.

The customer service standard is the only standard that is now law. The private and not-for-profit sectors have until January 1, 2012 to meet all requirements of the standard (visit the OCC's Accessibility Works website for compliance tools and information:

The Final Proposed Accessible Built Environment Standard, which sets out recommendations to make buildings, structures and spaces in Ontario more accessible, has been submitted to the government for consideration. The government is continuing to make decisions on when this standard will become law.

The proposed Integrated Accessibility Regulation (which deals with information and communication, employment, and transportation) is open for public review and comment and is not yet law.

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